Role is primarily focused on delivering technical support to clients. Actively engage with customers and sales team, at the same time communicating frequently with R&D and quality departments as needed. Deliverables will be conversion of technical engagements into successful RFQs.
Duties will include;
- Develop strong relationships with key customer contacts (Process Engineers, quality engineers, and technical teams).
- Act as a trusted technical advisor to enhance customer confidence in the foundry’s products and services.
- Prepare technical reports, presentations, and recommendations tailored to customer needs.
- Deliver remaining life assessment, metallurgical analysis and root cause analysis in collaboration with R&D team, providing recommendation and corrective actions.
- Deliver product knowledge sessions and technical training to customer teams on the characteristics and performance of castings.
- Collaborate with internal teams (quality, metallurgy, and production) to translate customer requirements into actionable improvements.
- Conduct on-site visits to support customers during product trials, installations, or problem-solving activities
- Follow up with customers to ensure satisfaction and prevent recurring issues.
- document customer issues and provide detailed technical feedback and solutions.
- Maintain report of key customer contact for each site and client.
- Support sales and estimates team to make client requirements clear.
- Follow up product performance and feedback to R&D for continuous product improvements.
Ideally you will be educated to degree level, within a Metallurgy or Mechanical Engineering field.
- Industrial experience in Metallurgical field for a minimum of 3 years.
- Excellence in oral and written communication.
- Experience in casting industry for a minimum of 3 years is desired.
- Experience in steam cracking or reformer plants will be an advantage.
- Demonstrate past experience working in customer facing setting.